Refund & Return Policy

Last Updated: May 31, 2026

Thank you for shopping at Softyn.

If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide proof of purchase or order confirmation.

Certain items may not be eligible for return, including:

• Digital products or downloadable software once delivered or accessed.

• Gift cards.

• Clearance or final-sale items.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the issue so we can assist you promptly.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.

• Original shipping charges are non-refundable unless required by applicable law.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: info.gptgoo@gmail.com

Website: softyn.myshopify.com